Privacy Policy – North Shop

Last updated: October 6, 2026

This Privacy Policy explains how Westcan Cannabis (North Shop), an AGLC-licensed cannabis retailer (licence #779434) located at 1702 23 St N, Unit 9, Lethbridge, AB T1H 5B3, collects, uses and shares personal information through this website (northshop.westcancannabis.ca) and when you pick up an online order at our store. We handle personal information in line with Alberta’s Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

When you place an order

Your first and last name, email address and phone number.
The products you reserve, order notes you add, and the store you will pick up from.

We do not collect a shipping address, because all orders are for pickup at the store. We do not take payment online, so this website does not collect payment card details.

When you create an account (where available)

Your email address, name and a password (stored in hashed form, not as readable text).
Your confirmation that you are 18 or older (Alberta legal age), and the date and time you gave it.
If you choose to sign in with Google (where offered): the name, email address and profile picture that Google shares with us, and an identifier that links your Google account to your account here. We do not receive your Google password.

When you pick up

Store staff check government-issued photo ID to confirm you are 18 or older before completing a sale. This website does not collect copies of your ID.

Automatically, when you use the website

Technical information such as your IP address, browser type and the pages you request, which our web server records for security and troubleshooting.
Order attribution information recorded by our store software when you place an order: how you arrived at the site (for example a search engine, a link or a direct visit), the device type and the number of pages viewed in that visit.

Why we use it

To receive, prepare and hold your reservation for pickup, and to complete the sale at the store.
To contact you about your order, for example order confirmations, “ready for pickup” notices and cancellations.
To confirm you are of legal age to buy cannabis.
To create and manage your account, if you have one.
To answer your questions and requests.
To keep the website and our records secure and to prevent misuse.
To understand how customers find and use the website, so we can improve it.
To meet our legal, tax and regulatory obligations, including those under AGLC rules.

We only ask for the information we need to provide these services. You can place an order without creating an account.

Who we share it with

Our point-of-sale provider (Greenline). When you place an order, your name, email address, phone number and the items you reserved are sent to the store’s point-of-sale system so staff can prepare your order and complete the sale at pickup.
Service providers that run the website for us, such as our web hosting and email delivery providers, and Google if you choose to sign in with Google. The website also loads fonts from Google’s servers, which means your browser shares your IP address with Google when pages load.
Regulators and authorities, such as AGLC, law enforcement or courts, when the law requires or allows us to.

We do not sell personal information.

Some of our service providers may store or process personal information outside Canada, where it may be subject to the laws of that country. You can contact us (see “Contact” below) for information about how our service providers outside Canada handle personal information.

Membership

Westcan Cannabis offers a free membership. It is open to any adult 18 or older, and no purchase is required. Members pay the member price, which is 5% off. The membership is shared by West Shop and North Shop: if you join or leave on either store’s website, the change applies at both.

If you join, we store with your account:

A membership flag.
The date and time you confirmed you are 18 or older and joined, the version of the membership wording you agreed to, and where you joined (for example My Account, account sign-up or checkout, and which store’s website).
If you leave, the date and time you left and whether the confirmation email was sent.

When a member places an order, the order is marked as a member order, and that note is included with the order details sent to our point-of-sale provider (Greenline) so store staff can apply the member price at pickup. While you are signed in as a member, the website also sets a small cookie (wcm_m) so pages can show member prices as yours; the price you pay is always worked out by our system, not by the cookie.

If you create your account by signing in with Google (where offered), we also add a temporary note (up to 30 days) to your account so the My Account page can point out the membership offer. The note does not make you a member. It is removed once the offer has been shown to you, whether or not you join, and in any case after 30 days.

You can leave the membership at any time from the My Account page, and we will email you a confirmation. For questions or requests about your membership information, contact us the same way as for the rest of this policy (see “Contact” below).

Email

We send emails about your orders and your account. We send marketing emails only to people who have agreed to receive them, and every marketing email includes a way to unsubscribe.

Marketing emails (optional). When you create an account on this store’s website (with the sign-up form, at checkout, or with Google), you can choose to get Westcan deals and updates by email from the West Lethbridge store, the North Lethbridge store, or both, by ticking the store’s box under “Email me Westcan deals and updates (you can unsubscribe anytime)”. The boxes are optional and start unticked, and leaving them unticked does not affect your account or your orders. If you tick a store, we add your email address to our email marketing list with the store or stores you picked, together with your first and last name (if we have them). You can change your stores or unsubscribe at any time in My Account under “Email preferences” (unticking both stores unsubscribes you), with the unsubscribe link in any of our marketing emails, or by contacting us (see “Contact” below). The list is held for us by our email marketing provider, EmailOctopus (Three Hearts Digital Ltd, a company in the United Kingdom), which stores contact lists on Amazon Web Services servers in the European Union (primarily Ireland); some of its service providers, for example for email delivery, may process data in the United States. Each time you make or change this choice, we keep a record with your account: the date and time, the exact wording shown, the stores you picked, where you made the choice (sign-up form, checkout, Google or My Account, and on which store’s website) and your IP address at the time. We keep these records as proof of your consent, also after you unsubscribe.

Cookies and local storage

The website uses a small number of cookies and browser storage items to work properly:

Age confirmation: when you confirm you are 18 or older, the site saves that choice in your browser’s local storage (ws_age_ok) so you are not asked on every page.
Cart and session cookies (WooCommerce) that remember the items in your cart.
Login cookies (WordPress) that keep you signed in to your account.
Order attribution cookies (names starting with sbjs_) that record how you arrived at the site during your visit.
A display preference cookie (wssc_per_page) that remembers how many products you chose to show per page.

You can clear or block cookies and local storage in your browser settings. If you do, the cart, sign-in and age confirmation may not work, and you may be asked to confirm your age again.

How long we keep it

We keep personal information only as long as we need it for the purposes above, including to meet legal, tax and regulatory record-keeping requirements. If you have an account, you can ask us to close it.

How we protect it

We use reasonable safeguards to protect personal information in our custody or control, including encrypted (HTTPS) connections to the website and access limited to the people who need it. No method of transmission or storage is completely secure.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent to optional uses such as marketing email. If you have an account, you can view and update your details on the My Account page. We may need to confirm your identity before acting on a request, and we will respond within the time required by law.

If you are not satisfied with how we handled your request, you can contact the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).

Age restriction

This website is intended only for people 18 or older. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

For privacy questions or requests, please contact the store manager at Westcan Cannabis (North Shop):

1702 23 St N, Unit 9, Lethbridge, AB T1H 5B3
Phone: (403) 942-0797